Last updated 30 October 2026

This page explains how bookings, inspections, payments and your information work with roadworthy.me. It is written in plain language. If anything is unclear, call or email us before you book.

1. Who we are

roadworthy.me is a mobile vehicle inspection service operating on the southern Gold Coast, Queensland, and across Tweed Heads and surrounding areas of northern New South Wales. We travel to you.

Our approval details are available on request, and we will show them to you or to any authorised officer when asked.

2. Our services

All of our services are mobile services Mobile service. We inspect cars, four-wheel drives, motorcycles, caravans, trailers and boat trailers, within the weight and vehicle limits set by each state’s rules.

• Queensland: safety certificates (roadworthy certificates) and Certificates of Inspection (COI).
• New South Wales: NSW pink slips (safety check inspection reports). NSW inspections are only carried out at locations inside NSW, and Queensland inspections only at locations inside Queensland.

An inspection is a visual and functional check against the relevant government inspection standard on the day. It is not a full mechanical inspection or a pre-purchase report. It does not tell you how long a vehicle will last, and it does not check things outside the standard, such as the condition of the engine internals, service history or odometer accuracy. If you are buying a used vehicle, consider a separate pre-purchase inspection.

3. Bookings

• When you submit the online booking form, you are requesting a booking. It is not confirmed until we accept it.
• Once we accept, you will receive a confirmation by email and text message, and where possible a calendar invitation.
• If we need to change the time, we will contact you by text and email with the new time and a link to reschedule or cancel.
• You must give us accurate details, including the address where the vehicle will be inspected, your contact details and the vehicle’s details. If you are not the owner, you confirm that the owner has agreed to the inspection.
• We may decline or cancel a booking if we cannot safely or lawfully carry it out, in which case you will not be charged.

4. Prices and fees

• Prices are shown on our price list and booking page and include GST where applicable.
• Government-set inspection fees are included in the price shown. We will not charge more than any maximum inspection fee set by the relevant state authority.
• Where a separate call-out or travel fee applies (for example, a location outside our normal service area), we will tell you the amount in writing (text or email) before we travel.
• Payment is due when the inspection is completed unless we have agreed otherwise in writing.

5. Cancelling or rescheduling

• You can cancel or reschedule free of charge with at least 24 hours’ notice, using the link in your confirmation message, or by phone or email.
• If you cancel with less than 24 hours’ notice, or we arrive and cannot carry out the inspection because the vehicle is not available, access is not possible or the site is unsafe, a call-out fee may apply. We will tell you the amount in writing before we charge it, and it will be a fair amount that reflects our actual costs and lost time.
• If we cancel or cannot attend (including due to severe weather or circumstances outside our control), you will not be charged and we will offer you another time or a full refund of anything you have paid.

6. Access and site safety

Because we come to you, the inspection location matters. Before we arrive, please make sure:

• the vehicle is on a hard, level and safe surface with room to walk around it;
• we can access the vehicle, including keys, and any locked gates or parking areas;
• trailers and caravans are hitched or accessible as needed, and set up as they would normally travel;
• there are no hazards such as unsecured animals, unsafe structures or heavy traffic at the inspection point; and
• you tell us about any modifications, accident or structural damage, and any known faults, that we should be aware of.

For safety, we may assess the site before starting. We may reduce the scope of an inspection, move the inspection to a safer spot, or decline to inspect if we reasonably believe the site is unsafe. You may be asked to wait at a safe distance during parts of the inspection.

7. Inspection results

If your vehicle passes

We issue the certificate or lodge the report electronically as required by the relevant state authority. Certificates and reports are valid only for the periods set by the state, and can only be used for the purpose they were issued for.

If your vehicle fails

You will receive a list of the items that did not meet the standard and why. We do not issue a certificate or report for a vehicle that does not meet the standard. You then have 14 days to repair the listed items and have the vehicle re-inspected by us. Re-inspection within 14 days is free. After 14 days, a new inspection and a new fee will apply.

Repairs

We are an inspection service. We do not have to carry out repairs, and you are free to have repairs done by any repairer you choose.

Your information about the vehicle

We rely on the information you give us. If you leave out or misstate something important, such as a modification or accident damage, we may not be able to complete the inspection or the result may not reflect the vehicle’s true condition.

8. Queensland certificates

• Safety certificates and COIs are issued under Queensland’s Approved Inspection Station scheme, administered by the Department of Transport and Main Roads, and we complete the inspection to the Queensland vehicle inspection standards.
• A safety certificate is generally needed when selling a registered vehicle to a private buyer, transferring a vehicle’s registration into Queensland, or re-registering an unregistered vehicle. Check the Queensland Government website for your situation.
• A safety certificate issued to a private seller is valid for 2 months or 2,000 km, whichever comes first. Where the seller is a licensed dealer, it is valid for 3 months or 1,000 km, whichever comes first. Each certificate can only be used for one transfer.
• Safety certificates apply to vehicles up to 4,500 kg GVM, motorcycles, and trailers and caravans between 750 kg and 4,500 kg ATM.

9. NSW inspections NSW

• NSW pink slips are safety check (eSafety) inspections carried out under the Transport for NSW Authorised Inspection Scheme. We hold the required authority for mobile inspections.
• A NSW pink slip is generally required to renew registration for most light vehicles more than five years old, and in some other situations such as certain registration transfers. Your registration renewal notice will tell you whether you need one.
• Results are lodged electronically with Transport for NSW. A passed inspection report is valid for six months, so you need to renew your registration within that time.
• The inspection is recorded using the government mobile inspection app, which records the inspection location, photographs and test results as part of the official record.
• NSW inspections can only be carried out at locations inside NSW, within our authorised mobile service area.

10. Your consumer rights

If we do not meet a consumer guarantee, you may be entitled to have the service provided again or to a refund or compensation, depending on whether the failure is major or minor. Please contact us first so we can put it right.

11. Privacy

We collect only the personal information we need to book, carry out and record your inspection.

What we collect

• Your name, phone number and email address.
• The address where the inspection will take place.
• Vehicle details, which may include the registration number, make, model and VIN.
• Inspection records, including test results, photographs, and for NSW mobile inspections, the location of the inspection.
• Payment details needed to take payment, which are handled by our payment provider rather than stored by us.

How we use it

• To confirm, manage and carry out your booking and to contact you about it.
• To issue certificates and lodge reports with the relevant government authority, as the law requires.
• To keep the records that the Queensland and NSW inspection schemes require us to keep.
• To send registration reminders, only if you opt in (see section 12).

Who we share it with

We share information with Transport and Main Roads (Queensland) or Transport for NSW where required to lodge an inspection, and with service providers that help us run the business, such as our SMS and email delivery providers, calendar and email systems and payment processor. We do not sell your personal information. We take reasonable steps to keep it secure.

Access and correction

You can ask to see or correct the personal information we hold about you by contacting us. Some inspection records must be kept for a minimum period and cannot be deleted on request.

12. Text and email messages

• Booking messages. When you request a booking, we will send you messages about that booking, such as confirmations, time changes and the link to reschedule or cancel.
• Registration reminders. For NSW pink slips and Queensland COI certificates, we can send you a reminder before your registration is next due. We only send these if you choose the reminder option when booking. We keep a record of when and how you agreed.
• Opting out. Every reminder or promotional message includes a way to opt out, which is free and takes effect within 5 working days. You can also opt out at any time by phoning or emailing us.
• Our text messages are sent under the sender name “RoadworthyM”.

13. Using this website

• The information on this website is general information only and is not legal, financial or mechanical advice. Requirements can change, so always check with the relevant state authority for your situation.
• Government logos appear on this website with permission and only to show the certificates we offer.
• This website may use cookies and similar technologies, including analytics and advertising tools, to understand how the site is used and to improve it. You can control cookies through your browser settings.
• Links to other websites are provided for convenience. We are not responsible for their content.
• All content on this website, including text, images and logos, belongs to roadworthy.me or is used with permission. Please do not copy it without asking.

14. Complaints

If you are unhappy with our service, please tell us first by phone or email, with your booking details, and we will respond promptly and try to resolve it. If you are not satisfied with our response, you can also:

• for a Queensland safety certificate or COI, raise your concern with the Department of Transport and Main Roads, which investigates complaints about approved inspection stations and certificates;
• for a NSW inspection, contact Transport for NSW; or
• contact your state’s fair trading or consumer protection agency.

15. Changes and governing law

We may update this page from time to time. The version in place when you make your booking applies to that booking. These terms are governed by the laws of Queensland, and the courts of Queensland have non-exclusive jurisdiction, except that NSW inspections are also subject to the NSW inspection rules that apply to them.

16. Contact

Phone 0411 721 589 or email andrew@roadworthy.me.